I have had only good experiences with Progressive. When I backed into a parked car last February (I had just gotten the cashier's check for the wedding site and I was a little distracted!), I had a check from them within days. Also, they've had a really well-designed website for longer than most companies I interact with, indicating that they are willing to make smart choices in terms of infrastructure. IMNSHO, that's almost unheard of in corp US, with all the idiotic MBAs out there who think they know how to design a website. I have not been to their site recently, so I hope it's still impressive! Anyway, here's this morning's email thread:

This does not affect me directly, but it DOES remind me of why I will keep Progressive as my auto insurance provider. Originally, I chose Progressive because it is a "blue" company, but the experiences I have had with Progressive have shown that it's truly a good company with good people who are also, in this day, impressively competent and interested in doing their jobs well.

All admirable, and I wish more companies were like Progressive. The nation would be better off.

SA

--- Drive Insurance from Progressive wrote:
>
> ======================================================================
> Update: Drive Wildfire Damage Assistance
> ======================================================================
>
> Dear SA,
>
> We hope you and your family are safe from the wildfires that have impacted your area.
>
> We recognize that you may have a lot to deal with now and understand if you need some time dealing with your Drive bill or policy. If you do need additional time, please let us know so that we can accommodate you.
>
> If you're concerned your policy will be canceled or expire, please know that we are extending coverage to customers in the ZIP codes listed below until November 11. We hope this gives you some peace of mind. >
> If you feel as though still more time is needed to make a payment, please contact us.
>
> Regardless of where you live, if you have questions or concerns about your Drive policy or bill, please contact us 24/7 at 1-800-925-2886.
>
> Thank you and stay safe.
> The Progressive Group of Insurance Companies
>
> -----------------------------------------------------------
> ZIP CODES WITH EXTENDED POLICY COVERAGE
> -----------------------------------------------------------
> 90263 91390 92028 92067 92115 92590
> 90265 91913 92029 92069 92127 92591
> 91321 91914 92036 92070 92128 92592
> 91326 91915 92040 92078 92317 92602
> 91350 91917 92054 92081 92321 92620
> 91351 91935 92055 92082 92325 92676
> 91354 91935 92056 92083 92333 92705
> 91355 91963 92057 92084 92341 92869
> 91381 91980 92058 92086 92352 93015
> 91382 92014 92060 92091 92378 93040
> 91383 92025 92061 92102 92382 93451
> 91384 92026 92064 92105 92385 93510
> 91387 92027 92065 92114 92391 93551
>
> **********************************************************************
> (c) 2007 Progressive Casualty Insurance Company
> All rights reserved.